Return Policy

Return Policy for In-Game Currency Purchases

Last Updated: 2024/06/26

1. General Information
We appreciate your business and strive to provide the best gaming experience. Please read our return policy carefully. This policy outlines the circumstances under which refunds for in-game currency purchases may be considered.

2. No Refunds Policy
All sales of in-game currency are final. Once the transaction is completed and the in-game currency is credited to your account, we do not offer any refunds or exchanges, except as required by applicable law.

3. Exceptions
There are no exceptions to this no-refund policy unless otherwise stipulated by mandatory consumer protection laws.

4. German Consumer Rights
Under German law, consumers have certain rights when purchasing digital content. However, due to the nature of in-game currency and its immediate availability upon purchase, the right of withdrawal does not apply to the purchase of in-game currency. By purchasing in-game currency, you acknowledge and agree that you waive your right of withdrawal.

5. Fraud and Unauthorized Transactions
If you believe your account has been compromised or that there has been an unauthorized transaction, please contact our customer support immediately. We will investigate the matter and take appropriate action. Refunds or credits for unauthorized transactions may be issued at our discretion.

6. Technical Issues
In the event of technical issues that prevent you from receiving your purchased in-game currency, please contact our customer support team. We will verify the issue and, if confirmed, will credit your account with the missing in-game currency or provide an appropriate resolution.

7. Contact Information
For any questions or concerns regarding this return policy or your purchase, please contact our customer support team at: E-Mail: support@embervale.tv

8. Changes to This Policy
We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services constitutes your acceptance of the revised policy.

Thank you for your understanding and cooperation.